Privacy notice · 11 September 2026

YOUR DETAILS.
HANDLED PROPERLY.

Phoenix Works is responsible for the personal information collected through this website. This notice explains what is collected and how it is used.

What is collected

When you send an enquiry, Phoenix Works may collect your name, email address, the type of piece you are interested in, your approximate budget and anything you include in your message.

Why it is used

Your information is used to read, respond to and manage your enquiry; discuss a possible commission or purchase; prepare a quotation; and keep appropriate business records. It will not be sold or used for unrelated marketing.

Where it is handled

Website enquiries are processed and retained by the website hosting service and delivered to the Phoenix Works business email service. These providers may process information on behalf of Phoenix Works under their own security and data-processing arrangements.

How long it is kept

Enquiry information is kept only for as long as it is reasonably needed to deal with the enquiry, provide the requested work, maintain necessary business records or meet legal obligations.

Your choices and rights

You can ask what information Phoenix Works holds about you, request a correction or deletion where applicable, or withdraw from an enquiry by emailing make@madebyphoenix.co.uk.

Cookies

The current website does not intentionally use non-essential advertising or analytics cookies. This notice will be updated before optional tracking is introduced.

Contact

For any privacy question, email make@madebyphoenix.co.uk.